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Questions and advice

Below are the most frequently asked questions about Steltman and our jewellery and watches. If your question is not listed, please feel free to contact us; we always welcome the opportunity of assisting you.

General

What are Steltman Jewellers’ and Steltman Watches’ opening hours?

Steltman has the following opening hours:

Regular opening hours: Tuesday - Saturday from 10 am to 5 pm.
Sunday opening hours: every last Sunday of the month from 12 pm to 5 pm.

What are the payment options?

You can pay by cash, debit card or a selection of credit cards. More information is available when we meet you in one of our shops.

Jewellery

How do I look after my jewellery?

Jewellery - particularly those pieces that feature diamonds - can become dull as you wear it. Natural skin oils, soap and body lotion for example can all cause jewellery to lose its lustre. You can clean your jewellery with warm soapy water, for example using soft washing up liquid and gently brushing with a toothbrush. Then rinse the jewellery under the hot water tap. Dry the jewellery by dabbing it gently with a soft, lint-free cloth.

To put the sparkle back in your diamonds, you can also soak them for approximately thirty minutes in a solution of equal parts cold water and ammonia. Then carefully brush the jewellery clean and let the diamond dry without rinsing.

If your jewellery has become very soiled, you can have Steltman clean them for you using sound waves – our state-of-the-art ultrasonic cleaning process.

Our shop can provide you with further information.

How do I maintain my pearls?

Pearls are a natural product. It is therefore vital to treat them with care. A pearl is negatively affected by soap, perfume and hairspray. Therefore, always remove your pearls before bathing or showering.

You can rub a pearl clean using a soft cloth. However, avoid doing this too often, as the natural oils of the skin will only enhance the beauty of the pearl! Furthermore, a slightly oily layer will ensure that the mother of pearl does not 'dry out'. Therefore the best way to treat and maintain your pearls is to wear them as often as possible!

When storing your pearls, keep them separate from your other jewellery, as they may get scratched.

Watches

How do I maintain my watch?

Watches are high-craft products. They consist of hundreds of tiny components micro-engineered with the utmost care and meticulous precision to become the technical miracle we call a watch. To look after your watch it is important to treat it with care. We can maintain and, if required, repair your watch. In consultation with you, the sales person, the watchmaker and the watch manufacturer concerned we will determine whether the watch can be serviced or repaired in-house or if it needs to be returned to the manufacturer's after sales department.

Do's and Don'ts

- Don’t change the date indicator when the time is showing between 10pm and 2am. The date discs are mechanically engaged between these times. If you disturb the process by setting the date yourself, there is a real risk of damaging or breaking small parts.

- Don’t wear bracelets next to the watch.

- Don’t swim while wearing a water-resistant watch.

- Do consult an authorised dealer about repairs.

- Do avoid severe shocks, for example remove your watch when playing golf, tennis or chopping wood.

Regular maintenance

To keep your watch in good condition you need to treat it with care. To do this we recommend you have your watch regularly checked and maintained. Our certified watchmakers welcome the opportunity to do this for you.

Your watch's annual check

An annual check of your watch at Steltman Watches includes the following: checking the watch's functions, testing the watch casing's waterproof integrity, cleaning the casing, cleaning the metal watch strap, checking the strap's screws, checking the state of the leather strap.

Your watch's full service

We recommend you have your watch (a mechanical or quartz timepiece) fully checked and serviced once every three to five years. A full service is vital for your watch as the oils used on the moving parts to ensure they operate smoothly will age over time and generally lose their lubricating properties. If you postpone a full service on your watch for too long, the old oil can even result in damage, making repairs more costly as more parts will require replacing. Steltman Watches can check and service various brands in-house.

Can Steltman Watches maintain my watch if I didn’t purchase the watch at Steltman Watches?

We can of course maintain all watches of the brands we feature. This can be done either in-house at Steltman Watches or by the manufacturer's watchmakers.

How much does watch maintenance cost?

To provide you with an accurate answer to this, we would first like one of our specialists to assess your timepiece in our shop. We would like to invite you to visit us with your watch. Have a look here at our opening times.

What does the warranty on my watch entail?

When you purchase a watch from us you will be fully informed about its functions, how to operate it, and its maintenance. Steltman Watches extends the warranty period offered by the manufacturer by one additional year. The warranty concerns the timepiece but not the casing, glass and/or strap. The manufacturer will indicate whether or not any faults are manufacturing faults. Defects and/or damage caused by the wearer are not covered by the warranty.

Is my watch watertight?

A watch's casing is sensitive to environmental influences. For this reason, its permanent watertight integrity cannot be guaranteed. Therefore it is a good idea to have your watch tested once a year to ensure it is still watertight or waterproof and preferably before the start of the summer when you are more liable to come into contact with water.

Watches indicating a 3ATM mark are proofed against rain and water splashes. Watches indicating a 5ATM mark are suitable to wear whilst showering/swimming, however only if the temperature fluctuations are not extreme. Not suitable to wear when diving or snorkelling. Watches indicating a 10ATM mark are suitable for most forms of water sports, such as swimming, sailing and snorkelling. Watches indicating a 20ATM mark are suitable for all forms of water sports including scuba diving.

The various levels of waterproofing

Water resistant - 3ATM/ 30 metres – This watch is proofed against rain and water splashes.
Water resistant - 5ATM/ 50 metres – You can wear this watch whilst showering or swimming, providing the temperature fluctuations are not extreme. Not suitable to wear when diving or snorkelling.
Waterproof - 10ATM/100 metres – This watch is suitable for most forms of water sports, including swimming, sailing and snorkelling in shallow water
Waterproof - 20ATM/200 metres – This watch is suitable for all forms of water sports including scuba diving

When can I change the date indicator on my watch?

We recommend you do not change the date indicator when the time is showing between 10pm and 2am. The date discs are mechanically engaged between these times. If you disturb the process by setting the date yourself, there is a real risk of damaging or breaking small parts.

I'm looking for a special size leather strap for my (vintage) watch. Can you help me?

Steltman Watches offers a wide selection of handmade leather straps. If you cannot find the strap you are looking for we can have one tailor-made in our workshop. You can choose the type of leather, colour, filling, length, etc.

Customised straps start at € 100.

Average delivery time is approximately 4 weeks.